Refund and Returns Policy

Refunds and Returns Policy
Effective Date: October 27, 2024

At Eddy Yeboah LTD, operating as FirstStepsMontessori.com, we are committed to ensuring customer satisfaction. This Refunds and Returns Policy outlines the terms and process for requesting refunds or returns. Please read this policy carefully to understand your rights and responsibilities.

1. Applicability

This policy applies to:

  • Fees paid for preschool enrollment or related services.
  • Products purchased directly from our website (if applicable).

2. Service Refunds

Refunds for services, including preschool enrollment, are subject to the following conditions:

2.1 Enrollment Cancellation

  • If you cancel your child’s enrollment 14 days or more before the start date, you are eligible for a full refund, minus any non-refundable administrative fees (as specified during registration).
  • Cancellations made less than 14 days before the start date are eligible for a 50% refund of the total fee paid.
  • Once the service term (e.g., school term or session) has started, refunds are not provided except in exceptional circumstances (e.g., medical emergencies), at our sole discretion.

2.2 Deposit Refunds

  • Any deposits made during the registration process are non-refundable, unless otherwise stated in your agreement.

3. Product Returns (if applicable)

If your purchase involves physical products, such as learning materials or merchandise, the following applies:

3.1 Conditions for Returns

Products are eligible for return if:

  • The request is initiated within 30 days of delivery.
  • The product is unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

3.2 Non-Returnable Items

Certain items are not eligible for return, including:

  • Digital products or downloadable materials.
  • Personalized or customized items.
  • Items marked as “final sale” or “non-refundable” at the time of purchase.

3.3 Fees and Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).
  • Original shipping fees are non-refundable.

4. Refund Process

Refunds will be processed as follows:

4.1 Refund Initiation

To request a refund, contact our Customer Support team via:

Provide the following information:

  • Full name and contact details.
  • Proof of purchase or enrollment confirmation.
  • Reason for the refund request.

4.2 Refund Approval

  • Refund requests will be reviewed within 5 business days.
  • If approved, refunds will be processed to the original payment method within 10 business days.

4.3 Partial Refunds

In some cases, partial refunds may be offered (e.g., if only part of a service or product is returned).

5. How to Initiate a Return

For product returns, follow these steps:

  1. Contact Us: Email our team at [email protected] to request a return authorization.
  2. Package the Item: Securely package the item in its original condition and include proof of purchase.
  3. Ship the Return: Send the package to the return address provided by our team. Customers are responsible for tracking their returns and ensuring safe delivery.

6. Exceptional Circumstances

We understand that unexpected events may occur. In such cases, we encourage you to reach out to us directly so we can assess your situation and find a fair resolution.

7. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our services or products after changes are made constitutes acceptance of the revised policy.

8. Contact Information

For questions or concerns about refunds and returns, please contact us:

We value your trust and are committed to providing a seamless experience with FirstStepsMontessori.com.